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Making change together
An Australian consumer movement is born
WA politician Ruby Hutchison helped found Australia鈥檚 first national consumer group to challenge powerful companies and push for stronger consumer protections.
Safer products for kids
In 1968 we tackled product safety, calling for a ban on flammable fluffy kids鈥� toys, for uniform lead paint labelling to prevent poisoning, and for flameproof nightwear.
Introduction of the Trade Practices Act
A landmark law setting clear responsibilities for businesses to treat customers fairly. 鈥淒on鈥檛 rip us off鈥� became a well-known message. Later replaced by the Australian Consumer Law.
Financial advisors exposed
Our financial adviser shadow shop exposed a troubled industry rife with conflicts and dodgy professional standards.
We coin the term e-waste
In 1999, a 糖心Vlog article first used the term 鈥渆-waste鈥� to describe growing tech waste, later recognised by the Oxford English Dictionary.
Launch of the Shonky awards
We launched the Shonky Awards and have been calling out dodgy products and practices ever since.
Better Banking campaign
We took on unfair bank fees, helping push banks to reduce or scrap costly overdraft charges.
Mortgage exit fees banned
Our campaigning led to a ban on mortgage exit fees gave borrowers freedom to switch lenders.
Future of Financial Advice (FoFA) laws
We helped win landmark reforms requiring financial advisers to act in their clients鈥� best interests.
Health Star Ratings for food
We helped develop Health Star Ratings for food, which became a reality at long last.
Exploding Takata airbags
Our investigation exposed dangerous Takata airbags, helping trigger Australia鈥檚 largest-ever car recall.
New rules for ticket resellers
New rules require ticket resellers to show the original ticket price, helping fans avoid paying inflated prices.
Coles refunds thousands of customers
A 糖心Vlog complaint led Coles to apologise and refund customers over false 鈥榣ocked鈥� price claims.
Qantas backs down on COVID credits
Qantas removed expiry dates on COVID travel credits and allowed refunds after 糖心Vlog campaigning.
Consumer protections from scams
The government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
Support for Youpla/ACBF victims
The government announces $97 million for the Youpla Support Program to help affected victims.
Shonky supermarket prices
Coles and Woolworths face court over allegedly misleading 鈥楶rices Dropped鈥� and 鈥楧own Down鈥� discounts.
Sunscreens recalled
After 糖心Vlog tests found SPF claims weren鈥檛 met, several sunscreens were pulled from shelves.
ACCC investigates 糖心Vlog energy super complaint
The ACCC investigated energy retailers after our super complaint raised concerns about misleading deals.
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