Chocolate may be the most commonly spruiked item at Easter, but you can expect businesses to sell all manner of goods to attempt to cash in on this seasonal holiday.

This month has already seen retailers including Aldi, Big W and Kmart pushing Easter-themed plush toys, pyjamas, baskets and costumes, alongside everyone’s favourite chocolate eggs.

Easter is also a time when more than a few of us are snapping up showbags stuffed with novelty knick knacks and buying various travel and entertainment products to see us through the holiday period.

With retailers rushing to roll out all this stock, there’s a lot that can go wrong and Easter favourites haven’t been immune from previous safety scandals.

With research showing Australians tending to think we’re more protected from dangerous products than we really are, we’ve got tips on how to stay safe this Easter.

Easter items not always safe

Previous years have seen several Easter products called out for posing a risk to consumers.

Bunny-themed hoodies coming without required fire hazard warnings, light-up baskets with unsecured button batteries and chocolates and hot cross buns contaminated with undeclared allergens and even glass are some of the cases that have emerged since the beginning of last year.

Other holiday staples including beach tents, outdoor chairs and child car seat accessories have also been recalled from shelves in recent years.

In a sign of 2026 being no different, the first few months of this year have already seen several light-up novelty toys labelled risky for not meeting button battery safety standards.

Easter is also a time when parts of New South Wales and Queensland host local agricultural shows, and the Royal Easter Show is held in Sydney. 

Showbags are a must-have for many at these events, but these have been found to contain unsafe toys in the past.

Australians overestimating product protections

All this comes in the midst of many Australians believing we’re better protected from dangerous merchandise than we really are.

Previous ����Vlog surveys have found that most of us believe businesses are legally required to make sure the products they sell are safe before making them available to consumers.

This isn’t the case – currently, only some products have to be checked by suppliers to ensure they meet national mandatory safety standards before they’re sold in Australia.

Other products, including toys deemed to pose a significant suffocation risk or items made with harmful materials, are banned from our shelves altogether.

How to avoid dangerous products at Easter

It’s worth knowing that while Australia may not require safety testing for all products before they’re sold, there are established processes in place for withdrawing a product from sale if it turns out to be dangerous.

The ACCC’s arm regularly manages recalls of such items and (FSANZ) issues alerts for similarly dubious foodstuffs.

And protections are improving – previous work by ����Vlog has helped result in new safety measures, such as those for button batteries, being added to Australia’s raft of mandatory standards.

Authorities also often scrutinise products more closely at Easter events.

For example, state consumer affairs agencies regularly conduct inspections of showbags, removing items and warning vendors when non-compliant products are found.

Sydney’s Easter Show – one of Australia’s largest agricultural shows – is a regular target of sweeps by NSW Fair Trading, with every showbag on offer being inspected to ensure none contain any unpleasant surprises.

Still, it’s useful to get familiar with ways you can stay safe while buying and using products at this time of year:

1. Stay across the latest product recalls and safety warnings for food, toys and other items from and . Following these organisations on social media or signing up to their emails is an easy way to keep an eye on updates.
2. If an item contains button batteries, make sure they’re properly secured and not easy for young hands to remove. These small batteries can be deadly to children if swallowed and we’ve seen products missing important features designed to prevent kids accessing them.
3. Avoid buying children’s toys, baby safety items and electronics from cheap overseas websites. We’ve seen many of these items fail Australian safety standards.
4. Learn how to spot a fake review. These can be used to spruik dodgy products.
5. to ensure you don’t end up with any items deemed to pose serious risk of injury, illness or death.
6. Keep up to date with ����Vlog reviews and our regular rundowns of products to avoid to stay informed of any unsafe items.

����Vlog calling for new safety requirements

For years, ����Vlog has been calling for a “general safety provision” covering all products sold in Australia.

This would make it illegal for retailers to sell unsafe items and place obligations on businesses to ensure that all products are safe before they’re sold.

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This means that they tend to take a reactive approach to product safety problems, rather than being proactive and trying to prevent safety issues before they arise.

We’re calling on the government to implement a new law that says if you’re a business selling a product in Australia, it must be safe.

At ����Vlog, we believe the onus for staying safe shouldn’t just be on the consumer. But as it stands, we can’t trust that all the products we buy are safe.

is celebrated each year on 15 March, and the theme for 2026 is “Safe Products, Confident Consumers”.

Unfortunately we can’t be confident consumers when we don’t know which products are safe and which aren’t, so while we wait for government action on safe products, here are 10 ways to avoid buying a product that could put you or a family member at risk.

On this page:

• 1. Buy local
• 2. Keep your standards high
• 3. Check for recalls
• 4. Don’t believe the hype
• 6. Be careful buying second-hand children’s products
•  7. Read and follow manufacturer instructions
• 8. Reconsider being an early adopter
• 9. Check the brand
• 10. Report unsafe products

1. Buy local

The Australian Consumer Law (ACL) applies to any business that sells goods in Australia, which means that even if you buy something from an overseas seller you’re covered if something goes wrong, right?

Technically, yes. But the reality is that contacting a business if they’re not based in Australia can be hard or even impossible.

And even if you seek help from Australian authorities, it’s difficult for them to intervene when a company is based overseas.

Using a credit card or PayPal can give you some buyer protections if something’s defective or even counterfeit.

2. Keep your standards high

There are two types of safety standards that apply to certain products sold in Australia:

• Mandatory standards are developed by the ACCC and companies face penalties for selling products that don’t meet these standards.
• Voluntary standards are just that: voluntary. Companies legally don’t need to comply with them, but they’re considered best practice. Non-government bodies such as Standards Australia develop these standards. 

There are , including cots, infant car restraints and prams.

Our experts sit on several committees for Standards Australia, contributing towards the improvement of safety standards to protect consumers, so they’re well versed in all things product safety.

When we test products with mandatory standards in our labs we make sure they comply with any mandatory standards that might apply. We also often do additional tests beyond the mandatory standard when we think it doesn’t cover all the safety issues.

Despite manufacturers claiming that their products are compliant, we do sometimes find that they fail mandatory standards. Some of the issues we have found recently include:

• The baby cots with serious safety failures
• Over half of the portable cots tested by ����Vlog fail safety standards
• Toy safety failures from Temu, AliExpress, eBay and Amazon
• The prams that failed our safety tests

And because there are so many product categories that don’t have mandatory safety standards, there are plenty of products sold in Australia that aren’t required to include safety features or even information.

Check our reviews before you buy to make sure products are safe to use.

3. Check for recalls

Another way to make sure you’re not buying something unsafe is to keep an eye on product recalls.

We suggest you always check before you buy so you can see if a product has been recalled or banned for safety reasons.

Unfortunately, even this system isn’t a surefire way to protect consumers against unsafe products.

We think the product recall process needs improving, which is why we’re campaigning for new safety laws.

4. Don’t believe the hype

You shouldn’t believe everything you read, and that’s especially true of online product reviews.

There are a lot of dodgy dealings behind the scenes: flat-out fake reviews, incentivised reviews, shoppers coerced to change or delete negative reviews, and companies publishing only positive reviews.

It’s illegal for businesses to create fake or misleading reviews, or to arrange for other people to, but it still happens.

Here’s how to spot a fake online review so you don’t get caught out.

5. Check ����Vlog reviews

You may not be able to believe other online reviews, but you can trust ����Vlog reviews. We exist only to fight for fair, safe and just markets, not to make a profit for owners or shareholders.

We don’t accept advertising from manufacturers, so our testing is independent: you can rely on us for robust, impartial advice and recommendations. 

����Vlog has built its reputation on rigorous, scientific testing so you can buy with confidence.

6. Be cautious buying second-hand for kids

Kids are expensive, from birth all the way through childhood – there’ll always be something you need to buy.

Shopping second-hand is a great way to save money and keep things out of landfill, but there are some children’s products that are best bought new, including cots, mattresses and child car seats. 

Recalled and dangerous kids’ products can end up on online marketplaces, as sellers may not be aware of the dangers. Before you buy something secondhand, check to see if it’s been recalled at .

 7. Read and follow manufacturer instructions

Even a “safe” product can turn deadly if you don’t follow the instructions about how to use and maintain it. 

When it comes to children’s products in particular, it’s important to heed assembly and usage instructions. 

So before you toss away the operating manual, familiarise yourself with any dos, don’ts and manufacturer recommendations.

8. Reconsider being an early adopter

Buying the newest product on the very day it’s released comes with a rush of endorphins, but those feelings of elation can quickly turn to disappointment (or worse) if it turns out to be unsafe.

New products that are untried and untested in the real world can come with problems.

You could be better off waiting to buy it to make sure it lives up to expectations.

9. Check the brand

Buying unbranded products or ones with unfamiliar names, particularly on online marketplaces, might seem like a way to save a few dollars. But it could end up being a costly decision if they’re unsafe. 

Be on the lookout for fakes and counterfeits that may trick you into thinking you’re buying the real thing – and, as always, check our reviews and product recall information to make sure a product is legit.

10. Report unsafe products

It’s important to keep the community safe, too.

If the unfortunate happens and something you’ve bought turns out to be unsafe, make sure other people aren’t put at risk by

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But if you’re not exactly sure just what those consumer rights are, it can be hard to get what you’re entitled to.

is celebrated each year on 15 March, and the theme for 2026 is ‘Safe Products, Confident Consumers’.

To help you be a confident consumer, here are nine things you need to know to successfully exercise your rights.

1. You don’t always get to choose between a repair, replacement or refund

When a product or service fails to meet a consumer guarantee, the seller has to remedy the situation. 

You may be entitled to a repair, replacement, refund or compensation – but which solutions are available to you depends on how serious the problem is. 

Major problem

If there’s a major issue with the product or service, you have the right to ask for your choice of a repair, replacement or refund. If you want a refund, the seller can’t make you accept a credit note, exchange or replacement. 

You can also choose to keep the product but be compensated for the drop in value caused by the issue.

Minor problem

If the issue can be fixed within a reasonable time, it’s classed as a minor problem. The business must fix the problem or repair the product for free.

With minor problems, you can ask for your preferred remedy, but ultimately it’s up to the retailer to decide whether to offer a repair, refund or replacement. 

2. Two or more minor problems can equal a major problem

In December 2020, the ACL was amended to say that if a product has two or more minor problems that would stop someone buying it if they knew about them beforehand, it’s considered a major problem.

(These problems don’t need to relate to the same consumer guarantee.)

This important clarification gives weight to your right to ask for your choice of repair, refund or replacement if you’ve experienced two or more minor issues with your purchase. 

3. You don’t need an extended warranty

Businesses may try to convince you to buy an extended warranty, but in most cases they’re unnecessary. 

Under the ACL, retailers must offer you a refund, repair or replacement on any item that has a major problem.

These rights remain in place for a reasonable amount of time following a purchase, even if the warranty has expired.

In some cases, extended warranties may provide additional rights beyond what’s granted by consumer law.

But before you sign up, ask yourself these five questions about taking out an extended warranty.

4. Items bought before 2011 aren’t necessarily covered

The consumer guarantees that ensure your rights under the ACL only apply to products or services bought on or after 1 January 2011. 

But you may still have rights under the previous Trade Practices Act. Products or services bought before 1 January 2011 must meet that were valid at the time.

If they don’t, you may be entitled to a remedy from the seller. 

5. You don’t have to sign away your rights to get a refund

Over the years, ����Vlog has heard many cases of companies asking people to sign a non-disclosure agreement (NDA) in order to get a refund, repair or replacement.

If you sign an NDA, you’re waiving your right to tell anyone about the problem and what the business did to fix it, and to publicly criticise the company.

But you don’t have to sign an NDA as a condition for accessing your consumer rights.

There may be a valid reason to sign an NDA when settling a dispute with a seller, but a company must not make misleading claims that your rights under the ACL are contingent on you signing one. 

6. ‘No refund’ signs are unlawful

Many of us have seen signs saying “no refund” or “no refund or exchange on sale items” in stores.

These are actually unlawful as they imply that you can’t get a refund under any circumstances, when in fact the ACL says you are entitled to a remedy for a faulty product. 

However, signs that state “No refunds will be given if you have simply changed your mind” are acceptable.

7. I’ve changed my mind; what are my rights?

Consumer guarantees don’t apply if you’ve changed your mind, found it cheaper elsewhere, realised you don’t actually like it or have no use for it.

Businesses are only obligated to refund or replace the item if it’s faulty. 

However many retailers will issue refunds as a sign of goodwill, so it’s always worth checking a store’s policy before buying something and to find out whether you need the original packaging and receipt for a change of mind refund or exchange.

8. You may be entitled to recover postage or transportation costs for returns

If you think there’s a problem with a product and it can easily be returned via post or courier, keep your receipts, as you can ask to be reimbursed for the cost.

If the product is large, heavy or difficult to move, it’s the seller’s responsibility to both organise and pay for the shipping.

However, if the product is found to not have a problem, you may need to cover the costs of both the return and the inspection.

9. You don’t have to take no for an answer

If a business is ignoring its obligations under the ACL and you’re hitting a dead end, you can escalate your complaint by and contacting your state fair trading agency.

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It may seem counterintuitive, perhaps even nonsensical, but Australia’s Telecommunications Industry Ombudsman (TIO) currently has no power to help consumers with complaints about the world’s tech giants, such as Google, Meta, Apple, Microsoft and Hubbl.

And yet 1537 people have come to the TIO since 2023 with complaints about these omnipresent digital platforms, and complaints to the TIO have been rising year on year.

They are the same sort of complaints the TIO receives about the telcos it oversees, such as Telstra and Optus. They’re mainly about fees and charges, service breakdowns, and accounts being blocked. Meanwhile, the TIO makes clear on its website that it only handles complaints about internet and phone services. ����Vlog has also heard from many people who’ve been ill-served by a digital platform.

For Ombudsman Cynthia Gebert, it’s a case of regulation falling behind the modern day realities of the digital world.

“It’s heartbreaking telling people that, unlike issues with telco providers, we don’t have the power to help resolve their digital platform disputes – no one does,” Gebert says.

“When things go wrong online, the cost is profound: people and small businesses are losing time and money. People are struggling to solve their complaints directly, coming up against unhelpful chatbots and automated emails – so they turn to us.”

TIO wants to become the Communications Ombudsman

According to the final report of the Australian Competition and Consumer Commission’s Digital Platform Services Inquiry published earlier this year, nearly three out of four Australians think it should be easier to lodge a complaint about a digital platform, and over eight out of ten of us think we need an independent body in Australia to handle such complaints.

Gebert wholeheartedly agrees, which is why the TIO is calling on the federal government to change its name to the Communications Ombudsman and to add digital platforms to its remit.

“When someone loses access to their telco service, we work with the consumer and the company to resolve the issue. But when someone is accidentally locked out of their social media or cloud storage account, and the platform is not responding, there’s nowhere for them to go,” Gebert says.

The TIO breaks down digital services complaints it receives into two categories, transactional and social disputes. Most of them (78%) fall into the former and involve fees and charges, account access, and privacy breaches. But social disputes can involve thornier issues such as offensive or illegal material, misinformation and harassment. The TIO has to tell these people that it can’t help, and that no other independent body in Australia can either.

“Using services provided by big digital platforms has become unavoidable in modern life, but what happens when something goes wrong? Consumers need a well-resourced external dispute resolution body to resolve consumer complaints and identify systemic issues,” says ����Vlog director of campaigns and communications Andy Kelly.

“Appropriate internal dispute resolution processes should also be established and digital platforms should take a proactive approach to identifying complaints, rather than making consumers jump through hoops just to get a response.”

In a recent report on the issue, the TIO cites a number of chilling cases in which people’s lives have been upended due to an issue with their digital services provider, ranging from businesses not being able to continue functioning to accounts accidentally being deleted along with all the purchased digital goods.

Complaints to the digital platforms themselves are mostly exercises in frustration that rarely lead to an acceptable resolution. 

“We are calling for the Australian Government to expand the TIO to become the Communications Ombudsman. To support government reforms such as the under 16s social media ban and digital duty of care. It’s more important than ever that people have appeal rights when digital platforms get things wrong,” Gebert says.

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This year has been one of the busiest ever for ����Vlog. Thanks to your support we’ve secured significant victories for consumers. Here are five of them:

1. Sunscreen scandal exposed

No list of 2025 wins would be complete without mentioning the significant changes brought on by our testing of sunscreen SPF claims in June.

Over 20 products were recalled or paused from sale and the therapeutic goods regulator launched an investigation into the industry after we discovered 16 popular sunscreens weren’t giving the level of protection they claimed to provide.

All the products we tested claimed to come with SPF 50 or 50+ protection, but we found some provided the equivalent of only SPF four.

While one of the brands involved noisily disputed our findings, the Therapeutic Goods Administration (TGA), which had approved the sunscreens for sale in Australia, launched an investigation.

In the course of its probe, the TGA raised concerns with the base formulation used by one of the sunscreens we’d found to be lacking, advising consumers to stop using 20 other products using this same formula.

Soon, multiple sunscreen brands were pulling their products off shelves, including the company which had initially rejected our results.

As well as helping consumers get the sun protection they need, our investigation resulted in the regulator taking a closer look at the labs sunscreen brands were using to back up their SPF claims.

The TGA has now alerted manufacturers to particular labs it thinks might be unreliable, hopefully ensuring more trustworthy sunscreens on our shelves in the future.

2. Banks, telcos and social media forced to fight scams

From SPFs that don’t deliver, to one that hopefully will.

In coming years, you should be receiving fewer scam texts and seeing fewer dodgy ads on social media, thanks to a new Scams Prevention Framework pushed for by ����Vlog.

In February, Federal Parliament passed legislation establishing this framework.

It sets new obligations for banks, telcos and social media platforms to prevent, detect, disrupt and report scams, or risk fines of up to $50 million.

The laws came after ����Vlog investigations highlighted scams ads rampant on social media, scammers able to impersonate trusted brands via SMS and the difficulty scam victims face in getting support.

Campaigning by ����Vlog and other consumer advocates helped shape the framework, which is designed to shift more of the burden of combating scams from individual consumers to big businesses.

Acknowledging the few avenues available for victims to seek compensation, the framework also establishes an external dispute resolution scheme. This will be designed to compensate Australians who have lost money when a business fails to meet its obligations to stop scammers using its systems.

The federal government is currently consulting stakeholders on the details of the plan.

3. Fairer grocery prices for all

This year also saw the federal government take steps to rein in grocery prices following another series of ����Vlog investigations.

In February, the Prime Minister cited our report highlighting the high cost of essentials in remote parts of the country when announcing the government would cap the price of 30 grocery items in certain First Nations communities.

Our investigation four months prior revealed residents of remote parts of Western Australia and the Northern Territory were paying more than double for essential items compared to shoppers in capital cities.

Meanwhile, other changes are set to benefit all grocery shoppers, irrespective of where they live.

In March, the federal government announced it agreed with the 20 changes recommended by the ACCC to make the supermarket sector fairer for shoppers and the businesses supplying goods to retailers.

These include requirements for supermarkets to display clearer pricing information, verifiable discounts and notifications when package sizes change.

Over backing these changes after we called out the major supermarkets for a range of tactics they were implementing that made it harder for shoppers to get value for money.

These included raising prices when they had promised not to, running confusing ‘specials’ promotions and shrinking the size of some homebrand items while keeping prices the same (something independent food manufacturers are also guilty of).

The federal government recently finished consulting on how it can tweak regulations to implement the changes we and the ACCC are calling for, paving the way for smoother shopping in the future.

4. Fewer confusing energy plans

Last year, ����Vlog became one of the first advocates empowered to make designated complaints to the ACCC.

This means we can raise concerns that the regulator must consider and publicly respond to within 90 days, something they’re not usually required to do. 

We quickly set about making the most of this new opportunity and in May this year made our first designated complaint, calling out the confusing and potentially misleading information energy retailers were putting on bills.

One particularly egregious practice being adopted by retailers was offering multiple plans with the same name, but different prices. This caused confusion for consumers who received bills which included a section indicating whether or not they could get a better deal by switching to another of their retailer’s plans.

When these better-off messages indicated a plan with the same name as the one the consumer was already on, many customers believed they were already on the best deal.

By not prompting consumers to switch, we estimated this same-name tactic was causing Australians to miss out on savings worth $65 million per year.

Soon afterwards, energy regulators stepped in to force retailers to more clearly distinguish between their different plans. 

In several states and territories, retailers now have to alert customers receiving same-name better-off messages that there may in fact be a cheaper version of the plan they’re on that they can switch to.

5. Dangerous products removed from online marketplaces

Recent months have seen some of the world’s biggest online marketplaces pull products from sale following our testing.

In November, we revealed that multiple battery-powered toys and novelty items sold on Shein, AliExpress, Amazon and eBay didn’t comply with Australian safety standards.

These products contained button batteries, whose small size make them easy for children to swallow, which can prove fatal.

In 2020, ����Vlog advocacy helped make Australia the first country in the world to require manufacturers to include warnings with these batteries and make it harder for children to remove them from products containing them.

The items bought from Shein, AliExpress, Amazon and eBay weren’t following these rules and were therefore potentially dangerous.

While most of these companies removed the uncompliant items from sale when we shared the results of our tests, AliExpress rejected our findings, so the fight to protect Australians from hazardous products continues.

Fighting for fairness reform and fewer dangerous products in 2026

“These incredible wins wouldn’t be possible without the support of thousands of ����Vlog members and supporters,” says our director of campaigns and communications, Andy Kelly. 

“Thank you to everyone who took action this year, whether it was signing a petition, sharing dodgy supermarket specials or making a donation to help fund ����Vlog’s mission to win fair, safe and just markets for all.”

“In 2026, we’ll continue to work together to win new reforms to ban unfair business practices like subscription traps, and penalise companies that unfairly refuse to give you a refund when you’re entitled to one.”

“We’ll also ramp up our efforts to win stronger product safety laws to finally make it illegal for businesses to sell unsafe products.”

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The days of being mistreated by businesses nearly every time we transact online may finally be coming to an end. In October last year, the federal government vowed to ban unfair business practices (also known as unfair trading) in the digital realm and beyond.

These include what have become everyday annoyances in the consumer marketplace, such as:

• finding it impossible to unsubscribe from something 
• having new charges thrown in right before you’re prompted to pay (drip pricing) 
• being pressured to hurry up and commit to a purchase 
• not being able to contact a business you’ve paid money to no matter how hard you try 
• having a free trial turn into a paid one without your consent.

Astonishingly, none of the above tactics or others like them are illegal, but we and our consumer allies across Australia have long believed that they should be.

Even more troubling are the limits of the Australian Consumer Law, which, among other things, gives consumers the choice of a refund, replacement or repair if a product has a major fault. But if a retailer chooses to ignore these rights, they currently face no penalty.

‘Hotel California situation’

Earlier this month, Assistant Minister Andrew Leigh – whose portfolio includes productivity, competition, charities and Treasury – gave a press conference at Parliament House in which he committed to moving forward with the unfair trading ban.

“Specifically, we’re going to be getting rid of two practices that have been a scourge for Aussie consumers: subscription traps and drip pricing,” Leigh said, adding that subscription traps “are a problem for three out of four Australians who have subscriptions”.

He cited examples of consumers subscribing to something online but being forced to try to call the business to unsubscribe. Or services that allow you to subscribe immediately but make you wait a month to unsubscribe. The Consumer Policy Research Centre (CPRC) has estimated that subscription traps are costing Australians $46 million a year, and ����Vlog has heard from plenty of consumers who have been caught in one.

“A simple rule for businesses is that if you can’t cancel a subscription through the same process that you started the subscription, then perhaps there’s a subscription trap going on,” Leigh said, likening subscription traps to a “Hotel California situation”, referring to the Eagles song which famously intones “you can check out any time you want, but you can never leave”.

Surcharges that double the price

Leigh also pointed to cases of drip pricing where a concert ticket that was advertised for $89 ended up costing $129 by the end of the transaction, and a low-cost internet plan that included a $79.99 fee sneakily added in during the sign-up process.

“It’s a matter of firms being honest with consumers. If there are unavoidable charges, they need to be advertised upfront. You can’t pretend that you’re offering a low price and then charge consumers a high price,” Leigh said.

Under the proposed reforms, businesses will be required to notify customers before a free trial ends, remove unreasonable barriers to cancellation, and show all transaction fees upfront.

As for making violations of the ACL a punishable offence, Leigh said “businesses that don’t comply will face tough civil penalties, and regulators will have expanded powers to enforce the laws. Manufacturers will be required to indemnify suppliers for the cost of providing remedies, so small businesses aren’t left out of pocket for doing the right thing.”

“A general prohibition on unfair trading will finally empower regulators to stop harmful conduct, and enforceable consumer guarantees will make it easier for people to get basic remedies without navigating complex, drawn-out complaints processes,” says CPRC CEO Erin Turner.

“Australians are being harmed every day by business models designed to manipulate. These reforms will shift the balance back towards fairness. This is the biggest uplift to the ACL in more than a decade.”

Consumer Action Law Centre CEO Stephanie Tonkin says: “We hear from people every day who are trapped in dodgy deals and unfair sales models, struggling to enforce their rights. Once implemented and enforced, we are certain the reforms will drive better business behaviour that helps all consumers and especially people experiencing vulnerability.”

A timeline for the introduction of these overdue measures has yet to be announced.

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On this page:

• Best and worst brick-and-mortar stores
• Best and worst online stores

When you’re in the market for a new washing machine or TV, do you like the ease that comes with buying online from the comfort of your own home? Or do you prefer the experience of shopping instore and sizing up the products first-hand before you commit?

With the rising cost of living, good value for money is a major selling point. But which stores have the widest range of products? And which ones can you count on for good customer service?

We asked more than 3500 ����Vlog supporters about their experiences buying appliances in the previous 12 months, and whether they were satisfied with the stores they visited, in person or online.��

For physical stores, we asked participants to rate the range of products and brands, value for money, customer service, delivery, after-sales service, deals and discounts offered and also store appearance.

For online stores, we asked much the same, but added ease of using the website, payment options, the returns process and level of product details. We included results for stores that had over 50 responses.

Best and worst brick-and-mortar stores

Best instore shop for overall satisfaction: E&S Trading

E&S Trading took out our coveted top spot for instore shopping, with many people praising its after-sales service, range of products and brands available, and delivery service. E&S Trading’s after-sales service was the retailer’s stand-out criteria.

A downside is that E&S Trading is not nationally available, with showrooms primarily in Victoria, and just one in the ACT.

Retravision, Winnings Appliances and Betta also scored well overall. Retravision’s value for money and customer service ranked high, though its range of products and brands didn’t rate quite as well as E&S Trading and Winnings.

Worst instore shop for overall satisfaction: Big W, Kmart and Myer

Department stores Big W, Kmart and Myer consistently rated lower than other stores in almost all categories in our survey. Big W had low scores for its range of products and brands and value for money, and many of our survey respondents said it was difficult to find customer service instore. Myer shoppers were not impressed with the value for money. Kmart respondents rated the range of products, customer service and layout of the store lower.

Pressure to buy extended warranties

We received more than a few comments around extended warranties and how salespeople push them, particularly at Harvey Norman. We’ve researched terms and conditions on extended warranties and in many circumstances found they were useless, so take a look at the T&Cs before you commit to anything.��

Our free consumer rights guides are helpful resources for learning more about extended warranties, along with what to do when you have problems with a product or service.

If you feel you’ve been unduly pressured into accepting an extended warranty, you can lodge a complaint with the ACCC.

Best and worst online stores

Despite growth in the last few years, online shopping is yet to eclipse shopping instore as our preferred way to buy, with over 60% of us still making the trek to physical shops to buy our new appliances and electronic goods.��

But for those who do prefer the online shopping experience, our survey uncovered some strong feelings about which stores deserve your business.

Best online shop for overall satisfaction: Appliances Online

Appliances Online topped every online category in our survey. We’ve had plenty of good feedback for Appliances Online anecdotally in recent years, and for a relatively young company (it was founded in 2005) to have gained so much ground over the past decade is an impressive thing. Though it no doubt helps that its parent company, Winning Group, has been an appliances fixture in Australia for over a century.

Worst online shop for overall satisfaction: Kogan

At the other end of the spectrum, Kogan scored 27 percentage points lower than Appliances Online. While there were a few comments around a good experience, mostly the feedback was negative.

The post Best and worst appliance stores in 2025 appeared first on ����Vlog.

On this page:

• Subpar sunscreens
• Not-so-hot heaters
• Expensive health insurance
• Washed-up cleaning products
• Baby products that fail key safety tests

Every year, our experts test and review thousands of products from hundreds of brands to help you find the best.

They assess appliances, groceries, tech, insurance and more to sort out the great-value buys from the duds that just aren’t worth your money.

Sometimes they find excellent performers (including some surprising budget buys), but they also regularly uncover serious shockers they wouldn’t spend their own cash on, and you shouldn’t either.��

Here are some of the latest underwhelming products and services they’ve seen.

Subpar sunscreens

The results of our sunscreen testing have been the talk of 2025.

In case you’ve been living under a rock (how very sun-safe of you), here’s what happened during #sunscreengate:

• 12 June: ����Vlog tested the SPF claims of 20 sunscreens; 16 failed, with the worst returning an SPF rating of 4.
• 22 August: Ultra Violette removes its Lean Screen product from shelves as a result of our testing.
• 25 August: Naked Sundays pauses sales of one of its sunscreens.
• 27 August: Other brands pause sales of their sunscreens.
• 26 September: Two more brands recall their sunscreens.
• 30 September: The TGA (Therapeutic Goods Administration) releases a list of 21 sunscreens that share the same base as Ultra Violette Lean Screen, and expresses concern about Princeton Consumer Research Corp (PCR), which tested eight products that didn’t meet their SPF claims.

����Vlog CEO Ashley De Silva says the TGA’s announcement “highlights the importance of the TGA’s investigation and the need for changes to how sunscreens are regulated and tested in Australia.”

The TGA’s investigation continues and ����Vlog will continue working to ensure Australians can trust SPF ratings on sunscreens.

Not-so-hot heaters

With summer on the way, most of us are looking to cool down rather than warm up. But there’s one winter product that’s still getting ����Vlog experts hot under the collar.

Plug-in mini heaters are palm-sized gadgets that plug directly into a power point and circulate warm air with a fan. They may sound like a cheap and convenient way to get toasty, but they can be unsafe and may not actually warm you up.

We sounded the alarm bells on these shonky products earlier this year, warning consumers that they pose serious safety hazards including the risk of fire and even explosion.��

But despite them effectively being banned from being sold in Australia, we’re still seeing them pop up on social media and online retailers such as eBay and AliExpress.

We came across one so bad that we gave it a Shonky – the award no-one wants to win. Here’s why the Handy Heater Turbo 800 made our 2025 Shonky Awards.��

Expensive health insurance

Private health insurance already costs a small fortune, so when we hear about insurers hiking up their prices behind their customers’ backs, we get particularly cranky.

Every year, health insurers must seek government approval to increase their prices on 1 April.

But health insurers have found a sneaky way around it. They only need approval for existing policies, not new ones – so they use this loophole to avoid the approval process.

The sneaky scheme involves quietly closing existing policies, then creating new policies that are almost exactly the same but cost far more. The government is none the wiser, and neither are new customers.

HCF is the worst offender we’ve seen in 2025, jacking up the price of a policy by nearly 35%. Here’s why we gave HCF a ����Vlog Shonky Award.

Washed-up cleaning products

Never-ending cleaning chores are one of the least fun parts of being an adult, so anything that makes this soul-sucking task even more sucky gets a big thumbs down from us.

These products shown below performed so poorly that you’ll have to use your own elbow grease to actually get things clean.

Steer clear of these products – they’ll lighten your wallet but not your cleaning workload.

Dud dishwasher detergents

A dishwasher is meant to free you from hours slaving over a hot sink, but if your dishwasher detergent isn’t up to scratch you’ll end up having to wash the dishes anyway.

Unless you really want an excuse to re-wash all the crockery and cutlery that your dishwasher was meant to, we suggest you avoid OzKleen Dishwasher Power Gel Detergent.��

It scored just 11% in our tests – not much better than plain water, which scored 5%. It’d be less work to handwash your dishes than pick this up from the shop, unpack it, add it to the dishwasher, then unpack a dishwasher full of dirty dishes.

Other detergent that’ll leave you dirty include:

• Simply Clean Dishwasher powder: ����Vlog Expert Rating: 32%
• Earth Choice Ultra Concentrate Dishwashing Detergent Sheets: 34%
• Earth Rescue Dishwasher Detergent Sheets: 39%
• Earth Choice Dishwasher Powder Lemon Fresh: 43%
• Cleaner Days Dishwasher Detergent Sheets: 43%

Low-ranking laundry detergents

Doing the laundry is up there with doing the dishes as one of the most-hated household chores. And when you’re already battling an avalanche of dirty clothes, the last thing you want is to wash them twice to get them clean.

One laundry detergent we tested performed so poorly that even washing with it twice probably won’t get your clothes clean.

Restor Fresh Linen Laundry Detergent Sheets received the lowest score in our lab results.��

And they weren’t the only dud detergents our experts tested. You might as well not bother adding these detergents to your wash: 

• Restor Fresh Linen Laundry Detergent Sheets: ����Vlog Expert Rating: 44%
• Plain water: 45%
• Lucent Globe Laundry Detergent Sheets Ocean Breeze: 45%
• Aldi Green Action Laundry Liquid Concentrate: 45%
• Skipper Laundry Detergent Sheets: 46%
• Radiant Advanced+ Cleans & Softens 5-In-1 Laundry Liquid Detergent: 47%

Baby products that fail key safety tests

Cots

Sweet dreams definitely aren’t made of the cots that failed key safety requirements in our testing.��

In our latest review of 14 cots, our testing uncovered five cots that pose risks due to safety issues such as fall risks and limb entrapment. We consider these issues to be serious safety failures.

Most of the cots with failures were either bought from eBay or via online platforms like Baby Bunting Marketplace, where third-party retailers can list and sell products. One of the cots was bought from Big W.

Read more about the baby cots with serious safety failures.

Prams and portacots

Sadly, there are other unsafe baby products on the market. This year, our expert testers also uncovered serious safety failures when testing portable cots and prams:

• The prams to avoid buying
• Over half of portable cots tested by ����Vlog fail safety standards

Check our pram and stroller reviews to make sure you’re buying a model that’s safe for your baby.

The post The worst products we’ve tested in 2025 appeared first on ����Vlog.

Like it or not, Halloween has become popular in Australia.

More than one in five of us are expected to join the spooky celebration, spending a total of $500 million on activities like trick or treating, decorating and costuming this year, according to data from the Australian Retailers Association and Roy Morgan.

With the day itself (31 October) falling on a Friday, retailers are working to meet the expected increase in demand, rolling out product ranges to aid in the haunting.

Considering the event still divides opinion in Australia, you might think the riskiest thing about celebrating Halloween is copping an earbashing from someone who’s not a fan.

In reality, however, the costumes, decorations and treats marketed to us at this time of year can themselves pose serious safety risks.

The Halloween products ghosting Australia’s safety standards

This year has already seen items designed to fright and delight recalled for failing to meet regulations put in place to protect Australian consumers.

It’s becoming a familiar trend — in recent years, Halloween costumes, toys, and treats have been pulled from shelves for not meeting battery safety or labelling standards.

Shocking battery safety

Just last week, Western Australia’s Consumer Protection agency revealed only three of 49 Halloween products it had bought from major online retailers met mandatory standards regulating the use of button batteries.

The “alarming” discoveries were made in light-up novelty toys and flashing objects like costume accessories, skeleton candlesticks, spider tea lights, pumpkin tote bags and flashing finger rings.

Meanwhile, Australia’s national consumer regulator, the ACCC, has had its own share of frightening finds in the lead up to this year’s spooky season.

The organisation’s Product Safety arm has this month already issued recalls for Halloween-themed light-up mouthguards and bouncing balls for not meeting button battery standards.

Button batteries are the coin- or button-sized units often used in novelty products to make them light up, flash or make noise.��But their compact size means these cells are easy for children to swallow, which can prove fatal.��

In 2020, ����Vlog advocacy helped bring Australia’s world-first rules into force which require manufacturers to include warnings with products containing button batteries and make it harder for children to remove these powered units from toys. Many of the Halloween items recently flagged as dangerous aren’t complying with these rules.

Cosmetic risks

Consumer regulators have also found issues with products many of us will turn to for final touches on a spooky costume or decorations, namely novelty tattoos, face paint, makeup and fake blood.

Just last month, ACCC Product Safety pulled a line of Halloween-themed temporary tattoos off shelves – an intervention it has made in previous years against glow-in-the-dark and horror-themed makeup and face paints.

These products were all flagged because they didn’t come with an ingredient list, which temporary tattoos and other cosmetics are required to have before they can be sold in Australia.

This information is required to help consumers with allergies avoid products that could hurt them and to assist medical professionals investigating the cause of an unexpected reaction.

Burning concerns

With flaming jack-o’-lanterns and other combusting decorations common sights during Halloween, fire safety is another area where regulators see themed products falling short.

Last week, ACCC Product Safety recalled a novelty skeleton-themed candle for having a design flaw it says could put a fiery end to a party.

The regulator says the item has already caused incidents due to the candle wicks being too close to other parts of the product, creating a risk of the whole item overheating or catching fire.

Viral imitators

No celebration is more closely tied to pop culture than Halloween, with the latest trends in movies, TV and social media top of mind for many dreaming up their Halloween theme.

But ����Vlog has found manufacturers seeking to cash in on viral product trends can cut corners when it comes to safety.

For example, Labubus are one of 2025’s trendiest and most sought-after toys and will likely feature in more than a few Halloween arrangements.

But ����Vlog experts recently echoed consumer regulators overseas in warning shoppers that some of the cheaply made counterfeit versions of these dolls (known as Lafufus) pose serious safety risks, including choking hazards and dangerous chemicals.

If you’re preparing to stock up for a Labubu love-in this Halloween, make sure you check out our guide to spotting a Lafufu to avoid any nasty surprises.

Australians overestimating product protections

While regulators continue to find dangerous products for sale on Australian shelves, many of us believe we’re better protected from dangerous items than we really are.

Last year, a ����Vlog survey* of over 1000 households found three quarters of us think businesses are legally required to make sure the products they sell are safe before making them available to consumers.

This isn’t the case – currently, only some products have to be checked by suppliers to ensure they meet national mandatory safety standards before they’re sold in Australia.

Other products, including specific toys deemed to pose a significant suffocation risk or items made with harmful materials, are banned from our shelves altogether.

How to avoid dangerous products at Halloween

It’s worth knowing that while Australia may not require safety testing for all products before they’re sold, there are established processes in place for recalling toys, costumes, food items and other products from sale if they turn out to be dangerous.

And protections are improving – previous work by ����Vlog has helped result in new safety measures, such as those for button batteries, being added to Australia’s raft of mandatory standards.

In the meantime, here’s how to avoid making risky picks when stocking up on popular Halloween items:

1. Stay up to date with the latest recalls and safety warnings from and . Following these organisations on social media or signing up to their emails is an easy way to keep an eye on updates.

1. Avoid buying cheap light-up novelty toys and items that flash or make noise from overseas websites. We’ve seen many of these items fail Australian safety standards.

1. Any small toys or novelty products that light up, flash or make noise likely contain button batteries, which are easy for children to swallow. Check the item to make sure these batteries are properly secured and difficult for young hands to remove.

1. Make sure cosmetics like novelty tattoos, face paint, makeup or fake blood come with ingredient labels in case they contain allergens or start causing irritations, reactions or infections.

1. Check costume labels for fire risk information and choose those marked ‘flame resistant’ or ‘fire resistant’.��

1. Beware of wearing items without fire risk information or with fire danger warnings, being especially careful around flame decorations common at Halloween, such as jack-o’-lanterns.
   
2. Get familiar with  to ensure you steer clear of Halloween deals from overseas containing products carrying a serious risk of injury, illness or death.

����Vlog calling for new safety requirements

For years, ����Vlog has been calling for stronger product safety protections to cover all products sold in Australia.

These would make it illegal for retailers to sell unsafe items and place obligations on businesses to ensure that all products are safe before they’re sold.

^{*����Vlog Consumer Pulse September 2024 is based on an online survey designed and analysed by ����Vlog. 1024 Australian households responded to the survey with quotas applied to ensure coverage across all age groups, genders and locations in each state and territory across metropolitan and regional areas. The data was weighted to ensure it is representative of the Australian population based on the 2021 ABS Census data. Fieldwork was conducted from 5 to 18 September 2024.}

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Incredibly, some ����Vlog staff members who were around for the first Shonky awards back in 2006 still work at ����Vlog to this day. Others have been here long enough to have seen a few Shonkys, so we thought it would be a good idea to ask the good folks at ����Vlog for their personal favourite Shonky from the past 20 years.

There’s some good ones here…

Revitalife (2020)

Andy Kollmorgen – Investigations Editor 

One way to measure the impact of a Shonky award is its effect on the recipient.��

In the case of Revitalife, our investigation and subsequent Shonky Award led to legal action by the Australian Competition and Consumer Commission (ACCC) and an end to company’s objectionable practices. Revitalife agents came across as government health officials to gain entry to the homes of elderly Australians – many of them isolated and vulnerable – in order to sell overpriced adjustable beds with overblown promises of improved sleep and other health benefits.��

The financial loss was significant for Revitalife’s customers, but the emotional and psychological impact was equally damaging. Not long after the ACCC action, a Revitalife spin-off called Theracare got up to the same underhanded tactics. Our investigation into Theracare eventually shut down that business as well, though we are aware that it has rebranded and appears to be up to its old tricks under a new name.��

Commbank Dollarmites (2018)

Amanda Adams – Senior Consumer Researcher

I really loved that we called out Commonwealth Bank’s Dollarmites������Dz�������.

I have such clear memories of my Dollarmites black wallet with a clear pouch full of 20c pieces, stuffed so full that I thought I was the richest kid in the world! All that promotional gumph clung to me and I stayed a loyal customer.��

Then, as a penny-pinching uni student, I looked at my statement and saw I was being charged a monthly account-keeping fee. I wondered, for the first time ever, what I was doing staying with a bank that had no loyalty to me, despite many years’ holding an account with them.

With great pleasure, I changed banks – despite their protests that my child signature did not match the adult one! Long may ����Vlog hold organisations accountable for pushing strong marketing whitewash over kids who loved collecting 20c pieces.��

Power Balance (2010)

Chris Barnes – Senior Project Officer

Ah, the Power Balance, my favourite Shonky from way back in 2010. A magic silicone bracelet with holograms “treated with energy waves to optimise your body’s natural energy flow”.

They were all the rage for a while, promoted by athletes and spruiked online and everywhere. A marvellous blend of modern science and ancient wisdom!

Except it’s a load of hooey, of course. An expensive placebo, as double blind trials in our lab demonstrated. There was no real difference in physical performance when wearing a regular Power Balance band versus one that had the holograms secretly removed. But at least they honoured their money back guarantee.

The company filed for bankruptcy after regulatory actions in Australia and overseas against their very Shonky claims. Yet somehow, the Power Balance brand still exists and the bracelets are still out there, working their only real power – separating naive customers from their money.

Kogan First (2023)

Marg Rafferty – Editorial Consultant

Have you ever found yourself signed up to something because you didn’t notice a box was ticked on a website when you hastily went ahead with a purchase? Sometimes it just means you’ve agreed to receive annoying marketing emails, but it might be far more costly than that.��

That was the unfortunate and infuriating experience of the people who wrote to us about Kogan First. They accidentally joined the program because they didn’t notice the sneakily pre-ticked box when they completed their purchase, and only became aware of the $99 membership fee when they were charged.

This type of manipulative website design is known as a “dark pattern”. The same deceptive subscription tactic recently cost Amazon $2.5 billion, when the digital giant settled a lawsuit brought by the US Federal Trade Commission, which alleged the company had “knowingly duped” millions of people.��

Since we awarded a Shonky for this behaviour in 2023, it appears Kogan has stopped pre-ticking the Kogan First box at checkout. That’s one less dark pattern out there, one more small but useful win for consumers.��

Samsung washer dryer combo (2017)

Amanda Audze – Senior Customer Service Officer

The year was 2017 and it was my first real life Shonkys at ����Vlog. One of the awards went to a $3000 Samsung washer dryer combo. I remember it so clearly because we flew our laundry expert to the Gold Coast where he dried his laundry on the beach in the sun, had a swim on a giant pink flamingo float and still made it back to Sydney in under 6.5 hours – which was how long it took for a 3.5 kg load of washing to dry in Samsung’s machine.

Not only that, it also used 149 litres of water to dry the load. How much is 149 litres you ask? It’s about 2 to 3 showers depending on how long you need to wake up on a Monday morning, or around 60 days of drinking water for one adult at a normal hydration level.

Some of the other dryers we tested that year managed the job with as little as 16 litres, leaving Samsung’s entry high and not so dry.

LG Fridges (2010)

Graham Byrne – WHS and Facilities Manager

The cost of electricity has been a concern for households ever since the first electric light. That’s why we have the familiar star ratings on many household products – an initiative that, coincidentally, ����Vlog helped to develop.

Back in 2007–2009, LG tried to game the system by programming a special low-energy mode into their fridges that only switched on during testing. The fridge looked impressively efficient in the lab, and therefore on the energy label, but once it was in a real kitchen, that energy saving all but disappeared.

Thanks to expert testing by ����Vlog, this shonky trick was exposed – and the product was given the recognition it deserved, for all the wrong reasons.

Following subsequent ACCC action, LG used this experience as a turning point. The company offered compensation to buyers of these fridges and strengthened its trade-practices program, teaming up with consumer organisations like ����Vlog around the world to improve their products.

Today, some of their appliances now rank among the best in a number of product categories. Very cool!

Pain Erazor (2017)

Jen Paterson – Head of Content Experience

����Vlog awarded a Shonky to Pain Erazor in 2017. I distinctly remember the sound of Brendan, our Head of Social Media, revving his motorbike in our Shonky video for this product – a nod to the fact that the device came with zero clinical information but, instead, contained a testimonial by a motorcycle stuntman! 

Theatrics aside, Pain Erazor is a product that makes pseudo-scientific marketing claims backed up by absolutely no evidence – the kind of dodgy performer you tend to encounter on late-night TV that we love debunking.

While the device purportedly uses “electro-analgesia to stimulate endorphins” to knock out pain, our friends over at Consumer NZ tested it and found it delivered unreliable results, at best.

Doctor Brad McKay summed it up perfectly back in 2017: “Any subjective decrease in pain is more likely to occur from sheer boredom after clicking the device 30 to 40 times, rather than from the device itself.” Enough said.

Clean and Clear air in a can (2016)

Melanie Stopic – Verifier

In 2016 I remember thinking there is no way the satire in Spaceballs of President Skroob sniffing air out of a can could be true. Yet, there we were awarding Green and Clean a Shonky for their ‘100% Pure Australian Air’ in a can.�� 

The Australian company had decided that tourists would love to grab a can or two from the airport or tourist hotspots to take back home to remind them of the eucalypt or salt spray scents of their time here. But also that they could export the cans to China, India and Vietnam – countries renowned for their air pollution.�� 

With initial grand plans to bottle air from various places around Australia like the Gold Coast, Yarra Valley, Tasmania and Margaret River – in the end most of their ‘air farming’ was done in the Blue Mountains.�� 

Each aluminium canister came with a plastic face mask. I shudder at the amount of waste, and the carbon footprint of transporting those cans to faraway places.�� 

We determined that an 18-year-old would need to take at least another 440 million breaths in their life and, at 225 breaths per can, would need millions of dollars to constantly provide themselves with fresh air in a can.��

By 2019 the company had gone quiet and we’ve found no evidence that the cans are still being sold or exported.�� 

Marriott timeshare (2018)

Tracy Ellis – Senior Content Editor

We gave Marriott a Shonky for their timeshare scheme in 2018, my first year at ����Vlog, after a broader investigation into timeshare schemes found they ranged from “terrible to terrifying”.��

A 2019 ASIC report subsequently revealed a high level of dissatisfaction with timeshare schemes, and the letters we received from readers concurred.

We heard stories of high-pressure sales tactics at seminars where customers were worn down until they signed, and the financial burden of lifetime contracts that would even be passed on to their adult children – against their will – when their parents died.��

Trying to offload, sell or get out of these schemes can be impossible. I needed a holiday (free from fine print) after reading about these complex, expensive timeshare traps.

There is something particularly egregious about ensnaring people with dreams of escape. It would be a miserable feeling to be sitting by a pool somewhere, finally doing the sums in your head and realising you’d been swindled.

The Green Juice that wasn’t green (2024)

Mark Serrels – Editorial Director

It’s probably recency bias but I absolutely loved our Shonky award for Daily Juice Co in 2024.

A “green juice” that technically didn’t have any greens in it, it was a great example of a sugary product being marketed as healthy – a common Shonky theme over the years.��

When I asked ����Vlog legend Marg Rafferty to investigate this product, she went hard. I marvelled at her incredibly detailed spreadsheet featuring every single green juice on sale in Australia and their individual components.

Marg also bought all the ingredients featured in the Daily Juice Co’s green juice, then mixed them all together to prove the juice was only green due to added food colouring and without it was a sort of orangey-yellow. Genius! 

Thanks in part to this Shonky, Daily Juice Co was removed from shelves in late 2024. Good riddance!

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